Get in Touch With Us
Got a question about one of our casino reviews, spotted something that needs updating, or want to flag an issue with an offer we've listed? This page explains the best way to reach our team and what you can expect once you do.
How to Get in Touch
Email is the most reliable way to contact us. Write to [email protected] and we will aim to reply within two working days. If your enquiry relates to a specific casino, bonus, or piece of content on cheryldeecrochet.com, please include a link or the page name so we can look into it quickly.
We are not a casino operator and we do not process deposits, withdrawals or account verification. If your enquiry is about a transaction, a bonus you have claimed, or an account issue, that has to go through the casino's own support team — we can only help with questions about our reviews and comparisons.
What We Can Help With
- Review questions — Want more detail on how a casino from our rankings, such as VegasNow, Wincrown or Casea, compares on payments, pokies or licensing? Ask and we will point you to the relevant information.
- Corrections — Bonus terms, wagering requirements and licensing details change often at offshore casinos. If you notice something on our site that looks out of date, let us know so we can check it.
- Content suggestions — If there is a payment method, game category or topic around online gambling in Australia you would like us to cover in more depth, we are happy to hear it.
- Site or listing feedback — Thoughts on how we present our comparisons, ratings or offer tables are genuinely useful to us.
- Responsible gambling support — If you or someone close to you is finding it hard to manage their gambling, mention this in your message. We can direct you to Australian support services, and every operator we list is expected to offer tools such as deposit limits and self-exclusion.
A Quick Note on What We Cover
All the casinos reviewed on AU Online Casinos accept Australian players but are licensed and operated offshore, since there is currently no locally licensed real-money online casino market in Australia. Our reviews and rankings — covering games, bonuses, payment methods and licensing — are compiled through independent research, not through testing deposits or withdrawals ourselves. Some of the operators we cover pay us a commission if a reader signs up through our links, but this never determines how a casino is ranked or reviewed. If you would like to understand more about how we assess offshore options, our page on non-GamStop casinos is a good place to start.
Reminder: online gambling is restricted to players aged 18 and over. If you are contacting us on behalf of someone underage, please say so and we will respond accordingly.
What Happens After You Send a Message
Every message is read by a real person on our team, not an automated system. We typically reply within two working days, though this can take a little longer during busy periods. If your enquiry needs to be redirected — for example, to a casino's own support desk — we will let you know and point you in the right direction rather than leaving you waiting on us.
Before You Write In
A few things that help us answer faster:
- Tell us which casino, bonus or page your message relates to, if applicable.
- Keep account-specific issues (deposits, withdrawals, verification) for the casino's own support team, since we do not have access to player accounts.
- If you are reporting an error, include what you found and where, so we can verify it against current information.
- Allow up to two working days for a response before following up.
We appreciate you taking the time to read through our site and reach out. Honest feedback from Australian players is part of how we keep our comparisons useful and current.